Roqqett Blog

January 28, 2022
Author: Joelle Phua

Your legal rights with Direct Debits

Everything you need to know about the Direct Debit Guarantee and what it means for you.

Quick Summary

You may have heard about the Direct Debit Guarantee, but what is it?

  • It is offered by all banks
  • Customers must be notified in the event of any changes and before any payment is due
  • Customers are eligible for refunds if any wrong payments are taken
  • Direct debits can be cancelled by contacting the bank
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Here’s the key information

1) The Direct Debit Guarantee is offered by all banks that take direct debit instructions.

2) You, the customer, must be notified in the event of any changes and before any payment is due.

  • A reference for the Direct Debit (the name or information of the service provider)
  • The amount collected
  • The date of collection
  • The frequency of payments (or payment schedule if not at regular intervals)
  • Advance notice period
  • Service provider contact details

3) Customers are eligible for refunds if any wrong payments are taken by the company.

You must notify your bank for them to proceed with the refund procedure. If you want to know more, see the direct debits FAQs here.

4) You can cancel direct debits can be by contacting the bank and notifying the company.

If you want to know more, see how to cancel direct debits here.

Download the Roqqett app to view all your direct debits and another insights into your finances!

If you’re looking for more help with direct debits, see the following blog posts:

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