Roqqett Blog

June 7, 2024
Author: Patrick McDill

How to Pay by Bank App: A Step-by-Step Guide

Learn how to pay using your bank app with our step-by-step guide. Easy setup, secure payments, and troubleshooting tips.

Quick Summary

  • Setting up your bank app involves downloading the app, linking your bank account, and verifying your account.
  • Adding a payment method can be done by capturing card information or entering details manually, followed by reviewing and accepting terms.
  • Making a payment requires selecting the payee, entering the payment amount, and confirming the payment.
  • Ensuring security involves enabling two-factor authentication, regularly updating the app, and monitoring your transactions.
  • Common issues like failed transactions, app crashes, and unsupported cards can be troubleshooted with specific steps.


In today's digital age, paying by bank app has become a convenient and secure way to manage your finances. Whether you're new to bank apps or looking to refine your skills, this step-by-step guide will walk you through everything you need to know to set up, use, and troubleshoot your bank app for seamless payments.

Setting Up Your Bank App for Payments

Setting up your bank app for payments is a straightforward process that ensures you can manage your finances efficiently. Follow these steps to get started.

Downloading and Installing the App

First, you need to download and install the bank app from your device's app store. Make sure to download the official app to avoid any security risks. Once downloaded, open the app and follow the on-screen instructions to complete the installation.

Linking Your Bank Account

After installing the app, the next step is to link your bank account. This usually involves logging in with your online banking credentials. Some apps may also require you to enter a verification code sent to your registered mobile number or email address.

Verifying Your Account

The final step is to verify your account. This may involve additional security measures such as answering security questions or providing identification documents. Once verified, your bank app is ready to use for payments.

Setting up your bank app correctly is crucial for a seamless and secure banking experience.

Adding a Payment Method to Your Bank App

Adding a payment method to your bank app is a straightforward process. Follow these steps to ensure your payment method is set up correctly and securely.

Making a Payment Using Your Bank App

Selecting the Payee

To send an online bill payment somewhere new, you need to add the details to your payee list. Here’s how to do it:

  1. Sign in to your bank app and tap "Pay and Transfer."
  2. Tap "Pay bills."
  3. Tap "Add a payee" and begin to input the payee name.
  4. Choose a payee from potential matches or add manually.
  5. Enter your account number and tap "Next."
  6. Enter the payee ZIP code.
  7. Confirm and choose the payee address.
  8. Review the information to make sure everything looks correct.
  9. Tap "Add payee."

Entering Payment Amount

Once you have selected the payee, the next step is to enter the payment amount. Double-check the amount to ensure it is correct before proceeding. This step is crucial to avoid any errors in the transaction.

Confirming the Payment

After entering the payment amount, you will need to confirm the payment. This usually involves reviewing all the details of the transaction, including the payee, amount, and date. If everything looks good, tap "Confirm" to complete the payment. Then, hold your phone over the credit card reader to make the payment.

Ensuring Security While Using Bank Apps

Two-factor authentication (2FA) adds an extra layer of security to your bank app. By requiring not just a password but also a second form of verification, such as a code sent to your phone, you significantly reduce the risk of unauthorized access. Make sure to enable 2FA in your app settings to enhance your security.

Keeping your bank app updated is crucial for maintaining security. App updates often include patches for vulnerabilities and new security features. Set your app to update automatically or check for updates regularly to ensure you have the latest protections.

Regularly monitoring your transactions can help you spot any suspicious activity early. Most bank apps offer real-time notifications for transactions, allowing you to quickly identify and report any unauthorized activity. This proactive approach can help you stay ahead of potential security threats.

Worried about mobile banking security? Follow these best practices to keep your financial information safe.

Troubleshooting Common Issues

Failed Transactions

Failed transactions can be frustrating, but there are a few steps you can take to resolve them. First, double check that the store accepts mobile payments. If the store does accept them, contact your bank to ensure there are no issues with your card. Sometimes, the bank may decline the transaction, but you won't be charged.

App Crashes

If your bank app crashes frequently, try the following steps:

  1. Ensure your app is up to date.
  2. Restart your device.
  3. Clear the app's cache.
  4. Reinstall the app if necessary.

If the problem persists, contact customer support for further assistance.

Card Not Supported

In some cases, your card may not be supported by the bank app. Verify that your card is compatible with the app by checking the app's official website or contacting customer support. If your card is not supported, consider using a different card or payment method.

STILL NEED HELP?If you still have issues or any questions, you can ask the community or contact us.

Benefits of Paying by Bank App


Paying by bank app makes purchases on your favorite apps a breeze with fewer taps. You can easily set up your digital wallet to use in-store, in-app, and online. In theory, all you need to do is enter the amount you want to transfer and the recipient will get a text or an email which notifies them and provides all the information they need to obtain the money.


Bank apps enable you to make payments quickly and efficiently. With just a few taps, you can complete transactions without the need for physical cards or cash. This speed is particularly useful for urgent payments and transfers.


Bank apps offer robust security features to protect your financial information. Features like fingerprint login, debit card lock/unlock, and custom alerts help ensure your transactions are secure. Additionally, enabling two-factor authentication adds an extra layer of protection to your account.

Mobile banking apps make it easy to sign up for and receive alerts. You can often choose what type of activity triggers the alert, providing you with real-time updates on your account activity.

Comparing Different Bank Apps

When it comes to mobile banking, there are several popular apps to choose from. Each app offers unique features and benefits, making it essential to understand their differences to select the best one for your needs. Below, we compare three of the most widely used bank apps: Google Pay, Apple Pay, and Samsung Pay.

Google Pay

Google Pay is known for its user-friendly interface and seamless integration with other Google services. It allows users to make payments, transfer money, and even store loyalty cards. One of the standout features is its ability to work with a wide range of banks and financial institutions.

Apple Pay

Apple Pay offers a high level of security and privacy, making it a favorite among iPhone users. It uses Face ID and Touch ID for authentication, ensuring that your transactions are secure. Additionally, Apple Pay is widely accepted at various retailers and online stores.

Samsung Pay

Samsung Pay sets itself apart with its unique technology that allows it to work with both NFC and traditional magnetic stripe terminals. This makes it one of the most versatile payment apps available. Samsung Pay also offers a rewards program, adding an extra incentive for users.

Choosing the right bank app can significantly enhance your mobile banking experience. Consider the features and compatibility of each app to find the one that best suits your needs.


Navigating the world of digital payments can seem daunting at first, but with the right guidance, it becomes a straightforward process. By following the step-by-step instructions outlined in this guide, you can easily set up and use your bank app for various transactions. Whether you're adding a payment method, transferring money, or making payments in-store, these tools are designed to make your financial life more convenient and secure. Embrace the digital age of banking and enjoy the ease and efficiency it brings to managing your finances.

Frequently Asked Questions

What is Google Pay?

Google Pay is a digital wallet platform and online payment system developed by Google to make payments using your phone, tablet, or watch.

How do I add a payment method to Google Pay?

Open the Google Pay app, tap the Insights symbol on the bottom right, select 'Show all accounts,' tap 'Add account,' choose 'To use as payment method,' and then capture your card information or enter it manually. Make sure to review and accept the terms and conditions.

Is Google Pay compatible with all phones?

The contactless Google Pay feature is available on Android 7.0 and higher, though the app can also be downloaded on Apple devices.

How can I ensure my bank app is secure?

Enable two-factor authentication, regularly update the app, and monitor your transactions for any unusual activity.

What should I do if a transaction fails?

Check your internet connection, verify your account details, and ensure sufficient funds are available. If the issue persists, contact your bank's customer service.

Can I use multiple bank accounts with one bank app?

Yes, most bank apps allow you to link multiple bank accounts. Follow the app's instructions to add and manage multiple accounts.

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