How to cancel Virgin Mobile

Overview:

  1. Log into your Virgin Mobile account
  2. Decide whether you want to keep the same number or not
  3. If keeping - text PAC to 65075
  4. If leaving - text STAC to 75075
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Virgin Mobile is a mobile phone service provider owned by Virgin group. They offer both monthly contracts and pay as you go, depending on what you prefer. Virgin mobile also offers deals on phones and data free messaging on WhatsApp, Facebook Messenger and Twitter.

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Roqqett is the new way to pay. We make it possible for anyone to pay, or get paid instantly via phone, without needing bank details.

To cancel:

login

1. Login

Login to your Virgin Mobile account on the website.

2. Decide your option

Decide whether you want to keep the same number or not as this will inform your next steps.

PAC
Cancel

3. Keeping

To keep your number - select Switching to make your request OR Text ‘PAC’ and your date of birth (DD/MM/YYYY) to 65075

4. Leaving

To leave without same number - select Switching to make your request OR Text ‘STAC’ and your date of birth (DD/MM/YYYY) to 75075

* If on a 'Pay Monthly' plan*

1. If you want to end your plan before this minimum term has finished, you may need to pay an Early Disconnection Fee for leaving early.

2. If you have a Classic plan, click here for more information.

3. If you have a Freestyle or SIM Only plan click here for more information

* If on 'Pay As You Go' plan*

If you're on a Pay As You Go, just stop using your SIM and the number will be disconnected after 365 days. Just make sure you finish up any credit balance as this won't be refunded!

Spot it in your bank statement

Subscriptions can show up in a variety of ways, so make sure you know what the Virgin Mobile one might appear as. You can spot it with one of the following titles:

Simple format

Complex format

VIRGIN MOBILE
VIRGIN MOBILE, INITIAL PAYMENT
VIRGIN MOBILE USA
VIRGIN MOBILE, FIRST PAYMENT
VIRGIN MOBILE FIN
VIRGIN MOBILE TELE
VIRGIN MOBILE BOLTON GB
VIRGIN MOBILE RIYADH SAU
VIRGIN MOBILE, VIRGINMOBILE. GB
VIRGIN MOBILE VIRGINMOBILE. GB
VIRGIN MOBILE USA 888-322-1122 KS
VIRGIN MOBILE 800-665-9715 OR
VIRGIN MOBILE EQUIPMEN HOOK GBR
VIRGIN MOBILE FIRST PAYMENT
VIRGIN MOBILE AIRTIME HOOK GBR
VIRGIN MOBILE TELECOMS LTD
VESTA *VIRGIN MOBILE 800-665-9715 OR
VIRGIN MOBILE USA - WEB
VESTA *VIRGIN MOBILE 800-665-9715 OR
VIRGIN MOBILE FA67454600
VIRGIN MOBILE (EITC) DUBAI ARE
VIRGIN MOBILE DD12999866
VIRGIN MOBILE 0845 6000789
VIRGIN MOBILE FA48624176
VIRGIN MOBILE, 0845 6000789 GB
VIRGIN MOBILE 0845 6000789 GB

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