How to cancel your Vodafone contract

Overview:

  1. Request your STAC or PAC code
  2. Give your code to your new provider
  3. If cancelling completely, simply call 191
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Vodafone is a telecommunications company that operates mobile and fixed broadband networks worldwide. They also sell phones on their site that includes a Vodafone SIM plan.

Vodafone Pay As You Go SIM plans range between £10 for 15GB and £40 for unlimited 5G. A Vodafone pay monthly SIM contract length varies between 30 days and 24 months. All of their monthly SIM plans include unlimited texts and call minutes along with various perks that vary with price. For example, the Vodafone Unlimited Max plan is £30 per month which adds 5G to your plan at no extra cost.

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To cancel:

If keeping your number

If you want to switch to another network provider and keep your number, you'll need to get your PAC following these steps:

  1. Call 191 for free.
  2. OR Login to your online account here, go to Account settings and then Mobile switching.
  3. OR use the webchat on the Vodafone website.

Your code lasts for 30 days. If you don’t use it in that time the switch won’t happen. You can always ask for a new code if it expires.

Remember: If it’s been over 30 days since you left, you won't be able to obtain a PAC to keep your number.

If leaving your number

If you want to switch to another network provider and leave your number, you'll need to get your STAC following these steps:

  1. Call 191 for free.
  2. OR Login to your online account here, go to Account settings and then Mobile switching.
  3. OR use the webchat on the Vodafone website.

Your code lasts for 30 days. If you don’t use it in that time the switch won’t happen. You can always ask for a new code if it expires.

Remember: If it’s been over 30 days since you left, you won't be able to obtain a STAC to keep your number.

Spot it in your bank statement

Subscriptions can show up in a variety of ways, so make sure you know what the Vodafone one might appear as. You can spot it with one of the following titles:

Simple format

Complex format

VESTA VODAFONE
MIP*VODAFONE TOPUP
VODAFONE DIVIDEND
MIP*VODAFONE TOPUP 0870070191
VODAFONE LTD, 7026059249-1001
MIP*VODAFONE TOPUP 0870070191 GBR
RAPHAEL*VODAFONE SIMPL LONDON GBR
RAPHAEL*VODAFONE MALMA LONDON GBR
RAPHAEL*VODAFONE PRET LONDON GBR
RAPHAEL*VODAFONE STARB LONDON GBR
RAPHAEL*VODAFONE CHOPS LONDON GBR
VODAFONE PAYROLL
VODAFONE CORPORA
VODAFONE.CO.UK
VODAFONE GLOBAL EN
RAPHAEL*VODAFONE WAITR LONDON GBR
VODAFONE THE STAR AND GAR LONDON GB
VODAFONE LTD, NEWBURY
VODAFONE LTD, NEWBURY GB
RAPHAEL*VODAFONE THE S LONDON GBR
RAPHAEL*VODAFONE SAINS LONDON GBR
VODAFONE E-COMMERCE NEWBURY GBR
VODAFONE LTD NEWBURY GBR
VODAFONE UK MOTO NEWBURY
VODAFONE LIMITED LONDON GBR
VODAFONE MOTO NEWBURY GBR
VODAFONE AMSTERDAM NLD
VODAFONE LTD NEWBURY GB
VESTA VODAFONE 08082810848 IRL

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