How to cancel Shell Energy Broadband

Overview:

  1. Call 0330 094 5801 to request your cancellation
  2. Check if early cancellation fees apply to your plan
hero

Shell Energy provides broadband services as well gas, renewable electricity and home technology.

Shell Energy Broadband's shortest contract is 18 month, with the cheapest plan at £16.99 per month at the time of writing. This contract gives you a download speed of 11Mbps in comparison with their Superfast Fibre Plus at £25.99 providing 63Mbps. All plans include exclusive rewards and Wifi router and line rental.

App

No cards, No cash, Just Roqqett

Roqqett is the new way to pay. We make it possible for anyone to pay, or get paid instantly via phone, without needing bank details.

To cancel:

If recently switched

If you've just switched to Shell Energy Broadband and want to cancel your order, call on the day 0330 094 5801 up to midday before your switch.

If leaving

If you want to leave Shell Energy Broadband, call 0330 094 5801 to make your cancellation request.

Please note! Early cancellation fees

Shell Energy Broadband will add a £15 cease charge even if you're outside of the contract. Depending on how many months you have left on your contract and your plan, your early cancellation fees will be different.

  • Fast Broadband plan: £6.50 per month

  • Superfast Fibre plan: £16.50 per month

  • Superfast Fibre Plus plan: £18.50

Always call and check for the latest updates and fees.

More information can be found on their site here.

Spot it in your bank statement

Subscriptions can show up in a variety of ways, so make sure you know what the Shell Energy one might appear as. You can spot it with one of the following titles:

Simple format

Complex format

SHELL UK LTD INTERNET GB
SHELL UK, LTD, INTERNET
SHELL UK LTD INTERNET GBR
SHELL UK LTD INTERNET GB GOOGLE 4608
GOOGLE PAY IN-APP INTERNET SHELL UK LTD
SHELL UK LTD, INTERNET
SHELL UK LTD INTERNET GB GOOGLE 0374
Shell UK Ltd, Internet
D SHELL UK LTD INTERNET GB
IAP SHELL UK LTD INTERNET
SHELL UK LTD INTERNET

Get Roqqett

Apple AppStore CTA
Google Play Store CTA