How to
cancel
Plum

Overview:

  1. Login to your Plum App
  2. Click on your icon
  3. Go to the Danger Zone section
  4. Click on 'Close Account' or 'Cancel Account'
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Fintech startup Plum links all your bank accounts in one place. To help you budget, and finds ways to save that you hadn't thought about.


Read more about Plum here

app

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Roqqett is the new way to pay. We make it possible for anyone to pay, or get paid instantly via phone, without needing bank details.

To cancel:

1. Login

Login to your Plum App.

Make sure you have no investments outstanding, as this will block you from closing your account.

Withdraw any savings and any balances within your pockets.

To pause all saver rules:

1. Tap on Brain
2. Scroll to the Rules section
3. Tap on each toggle to turn them off (This will not impact any pending transactions)

2. Profile

Click on your Icon, which can also be your profile picture.

This is in the bottom right-hand corner

3. Danger Zone

Scroll down to the Danger Zone section where icons are highlighted in red instead of the "Plum purple".

4. Cancel

Click on 'Close Account'.

Confirm that you wish to close your account.
You have a 24 hour grace period if you change your mind. You will receive a confirmation email when your account is closed successfully.


Note: If you have investments you can't close your account just yet. Simply wait for a week until your funds have been settled  

Spot it in your bank statement

Subscriptions can show up in a variety of ways, so make sure you know what the Plum one might appear as. You can spot it with one of the following titles:

Simple format

Complex format

PLUM
PLUM REFERENCE: DSQ37C9
MANGOPAY PLUM BY MANGOPAY
PLUM REFERENCE: GQB6ZYS
EDUARDO CHOU, STARLIN BANK
MANGOPAY PLUM
MANGOPAY, PLUM, BY MANGOPAY
GC Re Plum
MANGOPAY, PLUM BY MANGOPAY
PLUM REFERENCE: 8TPFFY8
PLUM REFERENCE: ZM7HB3Y
PLUM REFERENCE: 4QHVJ8G
PLUM REFERENCE: GG8THNC
PLUM, FIRST PAYMENT
PLUM REFERENCE: KPBF6M3
PLUM REFERENCE: SKB5S86
GC RE PLUM
PLUM REFERENCE: W66R2VM
PLUM REFERENCE: SJQNMAV
PLUM REFERENCE: NSCT3BB
PLUM REFERENCE: ZQBB6Y5
MANGOPAY, PLUM
PLUM REFERENCE: T2MBF4Z
PLUM REFERENCE: ANHQJHR
PLUM ZAS94S5

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