How to cancel
Hyperoptic

Overview:

  1. Check length of minimum contract
  2. Call Customer Service on 0333 332 1111
Hero

Hyperoptic  is an internet provider that provides fibre optic broadband and phone plans.

At the time of writing, Hyperoptic Broadband Only plans range from £15 to £35 per month which includes unlimited data, free install and use of router and more. The minimum contract is between 12 to 24 months.

No cards, No cash, Just Roqqett

Roqqett is the new way to pay. We make it possible for anyone to pay, or get paid instantly via phone, without needing bank details.

To cancel:

Please note, you'll have to notify Hyperoptic of your cancellation request at least 30 days before you wish to cancel.

1. Contract length

Check how long your minimum contract is and if early cancellation fees apply (usually £20 to £25).

You may be able to avoid early cancellation fees in certain situations, for example, if your broadband is slower than the speed you were promised.

See here for more.

2. Switching or Cancelling


If you're switching to Hyperoptic to another provider or cancelling your service altogether:

1. Call Customer Service on 0333 332 1111

OR

2. Email support@hyperoptic.com



3. Moving

If you're moving homes and want to continue with Hyperoptic, unless you're moving within the same building, you'll be treated as a new customer.

This means you'll be subject to the early cancellation fees outlined above.

Spot it in your bank statement

Subscriptions can show up in a variety of ways, so make sure you know what the Hyperoptic one might appear as. You can spot it with one of the following titles:

Simple format

Complex format

HYPEROPTIC LTD
HYPEROPTIC DD HYP000000237961
HYPEROPTIC.COM
HYPEROPTIC LTD, B
HYPEROPTIC DD HYP000000270661
HYPEROPTIC DD HYP000000168024 DDR
HYPEROPTIC DD REF HYP000000342626
HYPEROPTIC DD HYP000000221336
HYPEROPTIC DD 203608 53601692
HYPEROPTIC LIMITED LONDON GBR
HYPEROPTIC DD HYP000000348480 DDR
HYPEROPTIC DD
HYPEROPTIC
HYPEROPTIC LTD B
HYPEROPTIC DD INITIAL PAYMENT
HYPEROPTIC DD HYP000000259760 DDR
HYPEROPTIC DD HYP000000259432 DDR
HYPEROPTIC DD, HYP000000156884
HYPEROPTIC DD HYP000000264018
HYPEROPTIC DD HYP000000279940 DDR
HYPEROPTIC DD REF HYP000000257176
HYPEROPTIC DD FIRST PAYMENT

HYPEROPTIC DD HYP000000157198

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